Thank you for shopping with BIOSSENTIALS! We hope you love your purchase and we aim to provide you with the best service possible.

If for whatever reason you are not satisfied with your purchase, you can return the item(s) within 14 days of receipt.

Please drop us an e-mail at eshop@biossentials.com and mention your order reference number if you want to return any products and we will inform you if your items are eligible for a return or not.

You will receive a Returns Slip along with your purchase when you receive your goods. Should you wish to conduct a return, kindly include the Returns Slip along with the shipment and send it back our way. 

As for members, you will be refunded the full amount of your purchase excluding any discounts or store vouchers in the form of store credit (excluding shipping costs) once your item(s) have been through the appropriate quality checks. For non members, we will refund you with BIOSSENTIALS gift card or voucher.

Please allow approximately 5 business days for the refund to be fully processed.

We will contact you via e-mail if there has been an issue with the returns process. Feel free to contact us at eshop@biossentials.com or +60323000901 if you have any further enquiries.

Terms and Conditions of Return
  • BIOSSENTIALS only accepts returns on
    o Wrong item sent
    o Defective item
    • Returned item(s) must have original label(s) still attached and be put in the original packaging that it was sent out in.
    • All returned items are subject to quality control. BIOSSENTIALS reserves the right to evaluate the eligibility of a return before processing a refund. You will be contacted within 3 business days upon receipt of the item(s) should we find an issue with the item(s).
    • BIOSSENTIALS will not be held responsible for any damage or loss caused during the shipment process.
    • It is important that the item(s) returned are attached with the Returns Slip provided. Failing to do so may hinder or slow down the processing of your return.
    • The shipping cost of returning a product will not be covered by BIOSSENTIALS.